Support
We're here to help. Reach out anytime.
Frequently Asked Questions
How do I add money to my wallet?
Open the Wallet tab in the app, tap "Top Up", choose an amount, and complete payment via UPI, card, or net banking. Funds are added instantly after successful payment.
How are voice calls billed?
Voice calls are billed per minute. The rate is displayed on each companion's profile before you call. Charges are deducted from your wallet balance in real-time.
Can I get a refund for wallet credits?
Wallet credits are generally non-refundable. For exceptional circumstances, contact us at support@chooze.online with your account details and reason.
Are the companions real people?
No. All companions on Chooze are AI-generated personas powered by artificial intelligence. They are designed to provide engaging conversations but are not real humans.
How do I report inappropriate content?
You can report any companion or conversation using the Report button available on companion profiles and in chat. Our team reviews all reports.
How do I delete my account?
Go to Settings > Delete Account in the app. You can also request deletion through our account deletion page. Personal data is deleted immediately; financial records are retained for 7 years per regulatory requirements.
I forgot my login / can't access my account
If you logged in with your phone number, request a new OTP on the login screen. If you used email, use the password reset option. For further help, email support@chooze.online.
Is my data safe?
Yes. All data is encrypted in transit (HTTPS) and at rest. We do not sell your data to third parties. See our Privacy Policy for full details.